Shipping policy
Shipping Policy
At Almost Normal, we aim to deliver your order quickly and efficiently. Please review the details of our shipping policy below:
1. Processing Time
• All orders are processed within 1-3 business days.
• Orders are not processed or shipped on weekends or holidays.
• If we experience a high volume of orders or delays due to unforeseen circumstances, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping costs will be calculated and displayed at checkout. Delivery times are estimates and begin after your order has been processed and shipped.
• Standard Shipping (3-7 business days)
• Express Shipping (1-3 business days)
• Overnight Shipping (1 business day)
• International Shipping (Varies by location)
Please note that delivery times are estimated and may vary depending on your location and other factors, such as carrier delays.
3. International Shipping
We ship internationally to select countries. International shipping rates are calculated at checkout based on your location.
• Customs & Duties: For international orders, customs fees, duties, and taxes may be charged by your country’s customs agency. These fees are the responsibility of the customer. Please check with your local customs office for more information.
4. Shipment Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package through the carrier’s website using the tracking number provided.
5. Shipping Restrictions
• We do not ship to P.O. Boxes, APO/FPO addresses, or certain countries with shipping restrictions.
• Some items may be unavailable for international shipping due to customs regulations. If your order includes restricted items, we will contact you to discuss alternative options.
6. Lost or Stolen Packages
Almost Normal is not responsible for lost or stolen packages confirmed to be delivered to the address entered at checkout. If your package is missing, please contact the shipping carrier with your tracking number to initiate a claim.
7. Delayed or Failed Deliveries
If your order is delayed or fails to arrive within the estimated delivery window, please contact us at [email] for assistance. We will work with the shipping carrier to resolve the issue.
8. Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at [email] with your order number and photos of the damaged items. We will work with you to either replace the items or issue a refund.
9. Order Changes or Cancellations
You can request changes or cancellations to your order within 24 hours of placing it. After this time, orders cannot be altered as they may already be processed and shipped. Please contact us at [email] if you need assistance.
10. Contact Us
For further questions regarding our shipping policy, please contact us at:
Almost Normal Customer Support
Email: [almostnormalclothes@gmail.com]
Phone: [313-338-8493]
This Shipping Policy outlines the important details customers need to know about the shipping process while ensuring clarity and protection for your business. Adjust pricing and shipping times according to your actual shipping arrangements.